PowerSchool outage

Incident Report for Brother Rice High School

Resolved

The Anycast/CDN provider reports that connectivity in the Toronto Region has returned to normal.

Posted May 30, 2018 - 16:56 EDT

Update

PowerSchool has determined that there is an ongoing issue with their Anycast provider, Incapsula, in the Toronto area. https://status.incapsula.com/incidents/drtmhfj6w5bz

We have forced internal traffic to another ISP to avoid the issue until it is resolved.

Posted May 30, 2018 - 12:24 EDT

Monitoring

Our PowerSchool instance has been reachable the rest of the academic day. We will remain in a monitoring state for one additional school day.

Posted May 29, 2018 - 17:43 EDT

Identified

PowerSchool was restored at 1:29pm for an outage of 57 minutes.

Posted May 29, 2018 - 14:08 EDT

Investigating

We are currently in contact with PowerSchool regarding their hosting services. PowerSchool has been unavailable for various 2-5 minute periods since Friday (5/25) but has not been unavailable since 12:32pm.

Posted May 29, 2018 - 12:49 EDT