All Systems Operational
Core Education Services Operational
90 days ago
99.96 % uptime
Today
PowerSchool Operational
90 days ago
100.0 % uptime
Today
Schoology Operational
90 days ago
99.85 % uptime
Today
Naviance Operational
90 days ago
100.0 % uptime
Today
Scoir Operational
90 days ago
100.0 % uptime
Today
Internal Services Operational
Help Portal Operational
Citrix Operational
Horizon Operational
Internet Services ? Operational
Printing Operational
TechSmith Relay Operational
Telephony Operational
Atlasssian Cloud Operational
Confluence Create and Edit Operational
Confluence iOS App Operational
Confluence Search Operational
Confluence View Content Operational
Jira Service Desk Service Desk Email Requests Operational
Jira Service Desk Service Desk Portal Operational
Jira Service Desk Service Desk Web Operational
Bookstore Operational
Shopify Checkout Operational
Shopify Storefront Operational
CYMA Operational
eBook Providers Operational
Pearson Realize Operational
Google G Suite Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Office 365 Operational
Salesforce NA93 Operational
WordPress Operational
Workforce Ready Operational
Zoom Operational
Zoom Meetings Operational
Zoom Meeting Telephony Services ? Operational
Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - At this time we are closing this incident. As has been the pattern this week, Schoology begins dealing with high load around 10:30am and it lasts until around 2:00pm with the service being intermittently available.

We did receive specific communication from Schoology today that they are working diligently on increasing capacity and limiting resource hogging operations like imports and conversions until off-peak times. We will see what tomorrow holds!!
Apr 1, 17:03 EDT
Monitoring - Schoology seems to now be loading fine on the iPad. We will continue to monitor this service until the end of the day.
Apr 1, 14:20 EDT
Identified - Schoology does not appear to be working on iPads. Several students have contacted us. The workaround at this time seems to be to use a web browser and navigate to https://schoology.brrice.edu.

We will update this issue again after 2:00pm.
Apr 1, 13:12 EDT
Update - Schoology seems to have returned to normal. We will continue to monitor the service until the end of the day.
Apr 1, 12:33 EDT
Monitoring - Schoology is responding to page loads again but things are very slow. Please be patience as Schoology fully recovers.
Apr 1, 11:30 EDT
Investigating - We are seeing slow load times and page errors on Schoology - but Schoology has yet to acknowledge the problem. We anticipate they are having load issues and this is likely to continue for a while today. We will post another update after 11:00am.
Apr 1, 10:31 EDT
Mar 31, 2020
Resolved - Schoology has informed us that their site load times are back to normal and our observations also confirm a return to normal. We will continue to monitor this service until the end of the day.
Mar 31, 15:45 EDT
Update - Schoology performance has generally improved but some users are still reporting trouble logging in on iPads. Please wait 15-30 minutes and try again. We will report again after 3:00pm.
Mar 31, 13:30 EDT
Monitoring - Schoology has updated us that their service has been restored to normal operation. We are not yet seeing this as users are still experiencing slow load times and empty course lists. We will update again after 1:00pm.
Mar 31, 12:26 EDT
Identified - Schoology has acknowledged platform issues that are causing slow page loads or a "Temporarily Unavailable" message. We will post another update after 12:00pm.
Mar 31, 11:27 EDT
Mar 30, 2020
Resolved - This incident is being marked as resolved. Schoology was stable and accessible for the remainder of the day. (This is more likely due to the load decreasing - so please watch https://status.brrice.edu tomorrow for any updates.)
Mar 30, 23:15 EDT
Monitoring - Schoology has informed us that their site load times are back to normal and only a few features are still slow (messaging, auto-imports, and document conversion). We will continue to monitor this service until the end of the day.
Mar 30, 14:02 EDT
Update - Schoology is still very slow and some users are not able to log in at all. Schoology has re-acknowledged the issue but does not have any updates at this time. We will update again around 1:00pm.
Mar 30, 11:52 EDT
Update - Schoology has reached out to say that the issue is resolved. However, we are not seeing the issue being resolved. Users continue to see "Temporarily Unavailable" messages, no courses shown for some users, and iPad users having trouble logging in. Please give Schoology 15-30 minutes to deal with the rush of users trying to get back on. We will update again after 11:30am.
Mar 30, 11:15 EDT
Identified - Schoology has acknowledged platform issues that are causing slow page loads or a "Temporarily Unavailable" message. We will post another update after 11:00am.
Mar 30, 10:47 EDT
Investigating - We are seeing Schoology performing slow and occasionally displaying an error. We are checking with Schoology at this time.
Mar 30, 10:25 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:00 EDT
Scheduled - Schoology has notified us that they will be performing out of window maintenance on Saturday, March 28 from 5-6:00am. They don't expect their service to be unavailable but that is always a possibility.
Mar 27, 09:56 EDT
Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:01 EDT
Scheduled - PowerSchool will be down on Friday, March 27 from approximately 7-9:00pm. During this window, PowerSchool will be unavailable to all users.
Mar 27, 09:57 EDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - We saw normal service from Schoology from about 1:00pm on today. We will mark this incident as resolved for now.
Mar 24, 15:00 EDT
Monitoring - Schoology availability has improved but some users are still reporting general slowness. We will update again after Noon.
Mar 24, 10:06 EDT
Investigating - Schoology is again experiencing issues. Users in a web browser are receiving "502 Gateway" errors or reporting general slowness. iPad users are reporting slow loading content or being logged out and unable to log back in. We will post another update in 30 minutes.
Mar 24, 09:34 EDT
Mar 23, 2020
Resolved - Schoology did get back to us and indicated this issue should now be resolved. Please watch http://help.brrice.edu tomorrow in case this issue happens again.
Mar 23, 17:13 EDT
Investigating - We are still getting reports of users not able to access Schoology periodically. Schoology has not acknowledged this current issue. We will give an update in 30 minutes.
Mar 23, 13:55 EDT
Monitoring - Schoology has notified us that they have resolved the issue and users should be able to use Schoology again. We will continue monitoring the issue for the remainder of the day.
Mar 23, 11:55 EDT
Update - Schoology has communicated that all of their services are partially disrupted but they have no ETA for resolution. We will update again in 30 minutes.
Mar 23, 11:38 EDT
Investigating - We are seeing that Schoology is intermittently available with some users receiving a "502 Gateway" error and others in the Mobile app being logged out. It appears that Schoology is dealing with some load issues due to so many users being on at the same time. We will watch this closely and update in 30 minutes.
Mar 23, 11:09 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.